ALL PROGRAMS
SEVERE WEATHER CANCELLATION
Severe weather compromises the safety of all participants at Play on Earth. The severity of the weather event can pose different challenges for different sites and may include but not be limited to thunderstorms, high winds with the risk of branches falling, flash flooding, extreme tides or wave action (in coastal sites). If severe weather is forecast and a new venue cannot be found, the session may be cancelled in advance (the day before or earlier) we are able to offer you a credit towards another session.
If a session is cut short or cancelled half way through due to a severe weather event or unsafe conditions, we are unfortunately unable to refund the days fees.
WET WEATHER
We are an ‘all weather’ program meaning that all of our programs go ahead in wet weather as long as it is safe. We have an undercover area but participants will very likely still get wet (usually by choice). Please ensure all attendees (children, students AND staff) are appropriately dressed and prepared.
Please note that if your school/centre decides to cancel on the morning of your booked program due to rain you will incur a cancellation fee.
PLAY ON EARTH’s BUSH KINDY, PLAYGROUP, HOLIDAY PROGRAM AND HOMESCHOOL WORKSHOP PAYMENT AND CANCELLATION POLICY
Payment
Fees vary from program to program but must be paid up front (for the upfront price) via Paypal, or Direct Deposit or by other payment options by prior arrangement before a program starts. This gives Play on Earth time to organise resources, cancel/rearrange programs, staff, venue hire etc if we don’t meet minimum requirements for that particular program. If an attendee registers but does not pay by this time, the attendee will be unable to participate in the program.
Absence (sick) Policy
Because fees, costs, resources and staffing are based on particular ratios, Play on Earth unfortunately cannot offer refunds if an attendee is absent due to illness. We may however offer a make-up day if there is space available. Please contact us via email to discuss.
Cancellation Policy
Play on Earth is committed to providing our families with the opportunity to partake in Bush Playgroup activities, however our numbers are limited by our ratios. When a family cancels without giving enough notice, they prevent another family from participating in our program. We also book our activity providers and staff based on a certain minimum number of children. When a family pulls out at the last minute, we then have to try and fill this space at the last minute or pay for these places that aren’t filled ourselves.
We understand that at times life happens and you may need to cancel. Please contact us within 48hours of the program start time to qualify for a full refund. Cancellation within 24 hours of the program start time will result in a loss of 50% of your fees. Once the program has commenced, cancellation will mean a forfeit of all fees paid.
Program Cancellation
If a program is cancelled to due minimum numbers not being met your family will be entitled to either a full refund or the choice of another program.